SentimentTrackR
Google Business review analytics

Know exactly what
your customers think.

SentimentTrackR turns your Google Business reviews into clear insights — themes, trends, and sentiment scores, all in one dashboard.

No credit card required · Free plan available

Features

Built for businesses that care about feedback

Everything you need to understand and act on your Google reviews.

01

Sentiment at a glance

Positive, neutral, and negative scores across all your Google reviews. Clear numbers, no guesswork.

02

Theme and topic tracking

Understand what customers talk about most — service, quality, speed. Spot recurring patterns and act.

03

Email alerts

Get notified the moment new negative sentiment reviews arrive. Stay on top of feedback without checking Google every day.

04

AI generated replies to reviews

AI generated replies to reviews to help you respond to customers quickly and effectively.

05

Secure connection

Connect your Google Business account once using official APIs. Your data stays private and protected.

06

Time-range filters

Slice reviews, sentiment, and themes by date range so you can see how things change over time.

Product

See it in action

Real screens from the dashboard — sentiment, themes, AI replies, and more.

My Google Location
14 days
J

Total Reviews

124

Positive

89

Negative

21

Neutral

14

Themes

6

Positive Sentiment %

71.8%

Overall positive

Review Sentiment

124

Based on AI analysis

89

Positive

21

Negative

14

Neutral

Positive Sentiment by Theme

Service
3/3 · 100%
Quality
1/4 · 25%

Recent Comments

Positive

Best app update in months! Loving the speed.

Feb 27

✓ Win

Positive

Much better performance now. Good job team!

Feb 26

✓ Win

Negative

App is completely broken after last update.

Feb 23

⚠ Complaint

Review Sentiment

Based on AI sentiment analysis

7

Total reviews

57.1%

positive

Positive: 57.1%Negative: 28.6%Neutral: 14.3%

4

Positive

57.1%

2

Negative

28.6%

1

Neutral

14.3%

PositiveService

Much better performance now. Good job team!

Your reply

Thank you for your feedback, Isabella! We're continuously working to improve the app and hope to provide a better experience in future updates.

Feb 26, 2026, 06:09 PM

That's fantastic to hear! We're so glad you're noticing a performance improvement — the team has been working hard. Thanks so much for taking the time to share your positive experience with us. We really appreciate your support and are happy we could deliver a better experience. We're always striving to improve, and your feedback helps us do just that! Looking forward to continuing to track sentiments with you.

I understand AI can get it wrong. I have read the message above and verified it's okay before sending.

Theme Performance

🔶

Quality

Positive: 25.0%Negative: 50.0%Neutral: 25.0%

Positive Reviews

1 review

Negative Reviews

2 reviews

Neutral Reviews

1 review

🟢

Service

Positive: 100%Negative: 0%Neutral: 0%

Positive Reviews

3 reviews

Negative Reviews

0 reviews

Neutral Reviews

0 reviews

My Google Location
J

Reviews

Scroll to load more. Reply and manage reviews here.

PositiveService

Really nice improvements, just a bit slow on mobile.

Your reply

Thank you for your feedback, Isabella! We're continuously working to improve the app and hope to provide a better experience in future updates.

Feb 27, 2026, 11:53 AM

PositiveQuality

Best app update in months! Loving the speed.

Feb 27, 2026, 07:05 AM

PositiveService

Much better performance now. Good job team!

Feb 26, 2026, 06:09 PM

PositiveService

Finally fixed the freezing issue! Thank you!

Feb 26, 2026, 07:30 PM

NegativeQuality

Crashes every time I try to save progress.

Feb 25, 2026, 08:15 AM

NeutralQuality

It's fine, nothing special but does the job.

Feb 24, 2026, 04:47 PM

Pricing

Simple, transparent pricing

Start free. Upgrade when you need more.

2 weeks free

Starter

£16.99/month

Everything you need to get started.

  • Connect Google Business
  • 3 Google locations
  • Email alerts on negative sentiment reviews
  • 90 days of data retention
  • AI generated replies to reviews
Start free trial
Most popular

Pro

£24.99/month

For businesses that want full access.

  • Everything in Starter
  • 5 Google locations
  • AI generated replies to reviews
  • 1 year of data retention
  • Priority support
Get started

Enterprise

Custom

Tailored for larger teams with multiple locations and bespoke needs.

  • Unlimited locations
  • Custom data retention
  • Dedicated account manager
  • SLA & uptime guarantee
  • Custom integrations
  • Onboarding & training
Contact support

Ready to understand your reviews?

Connect your Google Business account and see your first insights in minutes.

Get started free

Frequently asked questions

Quick answers to common questions.

Yes. SentimentTrackR connects to your Google Business account to read your reviews. If you don’t have one yet, set it up on Google first, then connect it here.